With customers becoming more confident in voicing their demands, businesses have to provide improved and efficient customer service to ensure success.
Mobile Messaging Automated platforms provide tools to reach customers at the right time & place by creating personalised campaigns that can reach thousands.
Augmented reality becoming a game-changer for product and service delivery as it creates efficiency, personalisation and aims to improve customer service.
This year's Carrier Community GCCM Berlin 2019 forum is set to be a hub of information, innovation & networking with its focus on the digital cloud and SMS.
Vodacom's loophole find of charged rollover data fees goes against new data regulations and sees public backlash resulting in rollover data becoming free.
Conversational Commerce changes the way businesses communicate with consumers by providing a more personalised and superior shopping experience online.
With WhatsApp becoming a gold mine for spamming, phishing messages and fake accounts, the social media app now bans 2 million fake accounts per month.
In partnership with Huawei, Data-only network Rain makes SA the first country to launch 5G and is set to become a strong contender for established networks.
The need increases for businesses to think mobile first, as a predicted growth rate of smartphone users to increase by 78% in 2022.
With ICASA regulations providing improved data benefits for SA consumer's FNB Connect launches free rollover data to give an added incentive to switch to their service.
The rise of chatbots for solving basic consumer tasks see RICA set to release a chatbot consultant for improved customer service and engagement.
Mobile innovation continues to impress with the MWC at the forefront with this year's conference the platform for several telecommunication announcements
iTouch CEO Greg Brophy has been elected as the Chairman of the WASPA Board for 2019 with the new board officially being instated for the coming year
The Democratic Alliance has aggressively been campaigning to rally voters ahead of the next election with SMS and Active voice messaging much to the irritation of South Africans.
Uber looks to increase adoption by offering a less data-intense version of its application geared to markets with poor or expensive mobile connectivity
ITouch Chairman Waheed Adam has been elected to join the Mobile Ecosystem Forum Global board for 2019
ITouch Chairman Waheed Adam has been shortlisted as a candidate to join the Mobile Ecosystem Forum Global board for 2019
iTouch chairman Waheed Adam joins a team of experts who will discuss the future of entrepreneurship in South Africa at the Ideasvoice Keynote Adress.
WhatsApp for business continues a phenomenal growth trend as they continue to help small businesses and large corporates interact with customers directly in real time
Huawei poised to make a shock announcement at this year's Mobile World Congress by launching a foldable Smartphone ahead of many of its competitors
FNB's popular banking app has now launched the option of making payments with the help fo QR codes to make it easier for South Africans to make instant and quick payments
MTN will finally implement new regulations that affect how mobile data is stored and used on the network to comply with ICASA and Subscriber Service Charter Regulations.
Your guide into what this years IOTFA 2019 will look like and what we expect to see from this year's conference that brings together the most exciting members of the IoT industry
We review which trends will take a foothold in 2019, be the anchor points for growth in the industry and how it will change the way we do business.
Your guide into what this years DRF 2019 will look like and what we expect to see from this year's conference that brings together the most exciting members of the retail industry.
How calling spam has begun to plague South African consumers, what how you can help curb this practice and how to report companies who use calling spam to get leads
Samsung is wasting no time and has announced that it will be launching its first 5G compatible handset at the start of 2019
MTN becomes the first telecommunications company in Africa to join the prestigious iOT World Alliance with planned innovation to follow
A list of precautions you can take to identify and steer clear of fraudulent activity which is very popular with shoppers around the festive season
A new cybercrimes bill will target unlawful acts via instant messaging to try and stop the spread of cybercriminals on platforms like WhatsApp
We review the launch of MusicTime! MTN's latest streaming music offering designed to service the South African market
Google Launches its new radio-style audio feed that curates news and information with the help of its latest personalised artificial intelligence algorithm.
South African Based telecommunications company MsansiSat plan to bring low-cost broadband to Africa. Here's what you can expect in the near future from these frontrunners.
iTouch takes a look at the best financial apps for 2018 to help small business better manage their finances. Have a look through these options and save time by automating some financial tasks!
New 3G Smartphone technology by KaiOS bridges the connectivity gap in Africa. The new range of smartphone is expected to connect Africa cheaper and easier!
Stash is a new nifty app from Liberty that allows you to invest your extra change quickly and easily. Simply connect your bank card and watch your savings grow!
New Vodacom Managing Executive of IoT Africa, Peter Malebye, has some exciting plans up his sleeve. Let's find out more about what we can expect to see in the upcoming future.
In this month's case study we take a closer look at how our messaging solutions can better help you market your business. Find out more about our services which could play a key role in growing your brand.
Cape Town prepares to host one of the biggest communication conferences in Africa this November. Here's all you need to know about AfricaCom 2018!
The talk about 5G technology reaching Africa has been an ongoing discussion. Find out more about how teh continent is preparing for its arrival!
Simplify your banking admin by installing one your preferred Egyptian Bank's Mobile App. Get your banking done with just a few clicks!
iTouch is a leading messaging service providing in Africa specialising in mobile data and fraud protection. Find out how we can assist with POPI and GDPR protocols.
Find out more about the Mobile Fraud Framework for enterprises, and these protocols help protect both your clients and their data.
New research reveals vulnerabilities in WhatsApp making the app susceptible to hacking. iTouch executive Chairman, Waheed Adam, investigates how this discovery affects the new WhatsApp banking technology.
We explore the evolution of the mobile market over the last 30 years and the milestones that set in motion the rollout of the mobile advertising industry we currently have today
MEF has now put forward a strict code of conduct for application to person messaging providers to ensure ethical practices and the reduction of fraud within the messaging industry
Don't be susceptible to common fraudulent scams. Know your facts and learn how to protect yourself against phishing!
Huawei has been taking the smartphone world by storm with their high-end smartphones costing less than a fraction of the price than more traditional brands. Find out more about their journey.
Secure your business transactions by making use of a cost-effective SMS solution to in the authentification process.
Find a complete list of useful USSD codes Algerian subscribers of all networks should know about and even some new ones you should try out
If you're planning on entering the app market with your service or product then check out these eight steps you need to use when evaluating when to develop a mobile application for your business.
How law firms and independant lawyers can take advantage of SMS marketing in order to provide a superior service and set them apart from the competition
Losing out on data because you let it run past its use by date has been a pain of many South African consumers, but not for long with new legislation and Trace Mobile looks to take full advantage
We show you how quick, easy and cost-effective it can be to use bulk SMS tools to market your business, your products, you services or your promotions and get more customers coming through the door more often.
We've put together an alternative strategy to broadcast your video messaging with the use of bulk messaging tools like SMS, MMS or Rich Media Messaging like our very own MEMS product
The app market continues to grow as mobile commerce becomes more popular with mobile spending within apps to exceed 100 billion dollars soon, mobile cannot be ignored any longer.
Get ready for shopping as Instagram launches in-app native payment methods for both debit and credit card allowing you to buy goods or book services via the app
Studies show that mobile marketing has begun to drive a series of impulse purchases as well as encouraging new product exploration and price comparisons.
A summary of the investment and projects run by the iTouch foundation over the past year and the milestones hit during that time
The Independent Communications Authority of South Africa has ruled that South African networks will be required to rollover customers unused data
A case study on how iTouch provides a secure messaging solution for major South African banks and how our products reduce the risk of cybersecurity and financial fraud.
Find a complete list of useful USSD codes Cameroonian subscribers of all networks should know about and even some new ones you should try out
If you're interested in doing banking on your smartphone then we suggest you check out our review banking apps currently available in South Africa
South African POPI legislation will soon come into full effect. We take a closer look at these acts and how they will affect your business.
SMS Chain aims to use blockchain technology in order to create a marketplace for the open trade of SMS and SMS bundles
Mobile World Congress 2018 showcased how mobile is the force behind every emerging innovation. Take a closer look and watch all the highlights from the 2018 edition
Popular instant messaging platform Telegram is set to release its own cryptocurrency called Telegram Open Network (TON) which is marked to be the biggest ICO in history
Check out the highlights of the recent MEPA's Regional Leadership Academy held between 10 and 13 January 2018 in Cape Town South Africa.
Electroneum has used the Mobile World Congress 2018 as the platform for announcing its latest Android and iOS app. This will be the first Smartphone cryptocurrency mining project which uses Smartphones to secure the blockchain
Nokia has taken us back with the relaunch of the popular 8810 handsets 20 years after the release of the original release and it does not only look as good as the original did back then but has some nifty new features too.
Cryptocurrency project Dent wants to liberate users from standard mobile data packages and allow users to buy, sell and trade data as a community using the Dent data marketplace.
The SMS may seem like a simple tool to send messages but in Africa, its become much more than that from banking, education to health insurance SMS has become a popular transaction medium on the continent
5G connectivity is around the corner and we explore what it means for South Africa and how it will improve the mobile first economy, drive new jobs and opportunities.
Cape Town will set the venue for the Youth Champions League an initiative driven by Project Playground, Prime Sports Management & the iTouch Foundation
iTouch Messaging Services is proud to announce that we have officially joined up as a member of the Accelerate Cape Town network.
The Mobile World Congress 2018 kicks off at the end of February and we can expect some big announcements from the worlds leading companies in the mobile sector
Google's Chrome browser looks set to get a major update with the introduction of augmented reality for both desktop and mobile devices
WhatsApp for business app is here and it could change the way small business trades are done especially in mobile first landscapes like Africa
Sweatcoin is an Android and iOS based app that offers fitness enthusiasts an additional incentive to exercise in exchange for digital currency.
We explore how emojis, gifs, memes and animated stickers are a branding opportunity waiting to be exploited in the growing text message, instant messaging & social media space
We've been able to communicate using SMS for 25 years now and this simple text message service has revolutionised the way we communicate with one another as well as how businesses communicate & secure data with their customers
We look at 7 apps that allow you to store, receive and send various cryptocurrencies direct from your Smartphone and how to keep your digital currency safe from threats using a hot wallet.
Africalotto has launched Zimbabwe's first national lottery that can be accessed via USSD
Why our enterprise messaging solutions have helped local and international businesses create, send, manage and report on all their bulk messaging activities.
We take a look at some of the most popular virtual reality tech making headlines in 2017 and driving a new way in this industry and ready to integrate into our lives
We take a look at some of the most popular wearable tech making headlines in 2017 and driving a new way for us to integrate technology into our lives
eCommerce will continue to grow in the mobile space and there are tactics you can use to make mobile marketing a core business function
We break down what rich communication services are and 5 actionable strategies businesses can use to leverage this technology to improve their mass communication
We evaluate some of the must-have wearable tech making headlines in 2017 and driving a new way for us to integrate technology into our lives
Are entrepreneurs setting their sites outside South Africa? Waheed Adam & Kieno Kammies discuss the South African economy, leadership and future prospects in building a sustainable future
Waheed Adam, Chairman of iTouch Messaging, describes the challenges facing businesses using A2P SMS and the negative impact fraudulent messaging providers have on the industry, and the work being undertaken by MEF to educate the market.
A case study on how iTouch provided a secure bulk SMS solution for a major South African bank to help them improve their customer communications.
We take you through one of our success stories helping a client harness the power of Bulk SMS to improve their marketing communications and eventually sales.
We explore 8 ways sports teams and recreational clubs can use bulk messaging services to improve their communication, sales and marketing and become a fine-tuned machine.
The mobile landscape has opened up a few way of interacting with companies and B2B businesses are no exception as mobile now redefines they way B2B purchases and decisions are made
We take you through five apps that will make managing finances easy. These apps will help make your everyday purchases, banking, investing, saving simpler
Find a complete list of useful USSD codes Ghanaian subscribers of all networks should know about and even some new ones you should try out