RICH COMMUNICATION SERVICES

RCS Business Messaging is a built-in platform empowering business to connect with customers through personalized, branded, and interactive conversations. Unlock the potential of rich, conversational messaging to enhance customer engagement and foster stronger relationships.

Embrace the power of RCS messaging to showcase your official Google verified company branding, instilling trust, and credibility among consumers. Elevate their experience with immersive content such as high-resolution images, videos, dynamic carousels, and beyond, driving heightened engagement and forging stronger connections. Experience the future of communication with RCS – where branding meets innovation, and engagement knows no bounds.


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EMAIL

Email campaigns offer a powerful avenue for disseminating marketing messages effectively and efficiently, capitalizing on the widespread use of email as a communication tool. By leveraging targeted email lists, businesses can reach their audience directly, delivering personalized content tailored to individual preferences. The versatility of email campaigns allows for the integration of multimedia content, such as images and videos, enhancing engagement and driving conversion rates. Moreover, email marketing offers measurable results through tracking metrics like open rates and click-through rates, enabling businesses to refine their strategies for optimal performance. With its cost-effectiveness, scalability, and ability to foster direct communication with customers, email campaigns stand as a cornerstone of modern marketing strategies, offering businesses a valuable platform to connect with their audience and drive business growth.


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SMS

One-Time Pins (OTPs), transaction and marketing messaging securely delivered via our direct connections. We pride several enterprise solutions and integration options via API connection or multichannel platforms.


UNICODE MESSAGING

A Unicode message is a message that is encoded using the Unicode standard


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SHORT CODES

In South Africa Short Codes are 5-digit mobile numbers allocated by cellular networks to registered WASPS such as iTouch. These short Codes are compatible across all cellular networks.


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VMS

Integrating iTouch’s VMS platform into the telco infrastructure enables the consumer to purchase airtime and/or data bundles and have the voucher delivered to their device.

More on VMS.

Voucher Management System (VMS), is a sophisticated solution designed to streamline and enhance the administration of vouchers and promotional codes. This innovative platform offers a centralized hub for creating, distributing, and tracking vouchers, providing businesses with unprecedented control over their promotional campaigns. From generating unique codes to monitoring redemption analytics, the Voucher Management System optimizes efficiency and ensures a seamless voucher experience for both businesses and customers. With its user-friendly interface and robust features, VMS emerges as an indispensable tool for organizations seeking precision and effectiveness in managing their voucher programs.

The iTouch VMS is a software as a service (SaaS), fully managed platform. It can provide and include vouchers for multiple service providers including but not limited to MNO’s, MVNO’s, Banks, Retailers and Enterprises.

Businesses leveraging VMS enjoy a myriad of benefits, including streamlined campaign management, cost savings through automation, enhanced security measures, and real-time analytics for data-driven decision-making. Furthermore, VMS facilitates improved customer engagement through personalized campaigns, flexible customization options, and streamlined redemption tracking, ultimately contributing to brand visibility and regulatory compliance.


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MULTI CHANNEL PLATFORM

Conveniently use one platform when using multiple channels for your marketing campaigns, and customer communications. Channels included in iTouch’s cloud communication platform are SMS, RCS (rich communication services), Email, AVM (automated voice messaging). Upload your client database and then segment them to suit your different campaigns. Upload your existing email templates for easy creation of email campaigns. Then simply create your desired campaign or message and schedule the send at a time that suits you.

As simple as that!

You can now observe your campaign’s success with our dynamic reporting feature. Use this as a way of refining your campaigns as they go live. With our cloud solution, you can run and manage your campaigns anywhere in the world.


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